Shipping policy

Last Updated: June 30, 2026

Thank you for shopping with Carl Hargrove. We are committed to providing reliable shipping and keeping you informed throughout the delivery process.

Order Processing

Orders are processed within 1–3 business days (Monday through Friday, excluding public holidays).
Orders placed on weekends or holidays will be processed on the next business day.
You will receive an order confirmation email after your purchase and a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Destinations

We currently ship to most countries and regions worldwide. If shipping is unavailable to your location, you will be notified during checkout.

Estimated Delivery Times

Estimated delivery times after your order has been shipped are:

United States: 5–10 business days
Canada: 7–12 business days
United Kingdom: 5–10 business days
Europe: 7–15 business days
Australia & New Zealand: 7–15 business days
Other International Destinations: 10–20 business days

Please note that delivery estimates are not guaranteed and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on your shipping destination and the shipping method selected.

Free shipping promotions, when available, will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email. Please allow 24–48 hours for tracking information to become available.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.

Delays

While we make every effort to deliver orders within the estimated timeframe, we are not responsible for delays caused by shipping carriers, customs authorities, weather events, or circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an incorrect address is provided and the order has already been shipped, we may be unable to modify the delivery. Additional shipping charges may apply if a package is returned and requires reshipment.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact our customer support team within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution whenever possible.